Service policy
Welcome to pensivel.com.
These Terms of Service (“Terms”) define the rules and conditions that apply when you access our website, browse our products, place orders, or use any services provided by Pensivel.
By visiting pensivel.com or purchasing products from our website, you confirm that you have read, understood, and agreed to these Terms.
If you do not accept these Terms, please stop using our website and services.
1. Agreement to These Terms
By accessing, browsing, or making purchases through pensivel.com, you agree to follow and be legally bound by these Terms of Service.
These Terms apply to all visitors, customers, and users of Pensivel services.
2. Website Use Requirements
Pensivel operates an online shopping platform that provides product browsing, order processing, payment services, delivery arrangements, and customer support.
To use our services, you agree that:
You must be at least 18 years old, or use our services with permission from a legal guardian.
You must provide accurate, complete, and current personal, account, and shipping information.
You are responsible for ensuring all information submitted during checkout is correct.
Incorrect information may result in delays, failed delivery, or difficulties processing your order.
3. Account Registration and Security
If you create an account with Pensivel, you are responsible for maintaining the confidentiality of your account information, including your password.
You are responsible for all activities performed through your account.
If you believe your account has been accessed without authorization or you notice any security concerns, please contact us immediately:
Email: service@pensivel.com
We recommend taking appropriate measures to protect your account credentials.
4. Orders, Payments, and Product Details
Order Confirmation
An order will become effective after successful payment has been completed.
Pensivel will send an order confirmation within 72 hours after receiving payment.
Order Changes and Cancellation
Pensivel reserves the right to refuse or cancel orders under certain circumstances, including:
Product inventory shortages
Incorrect pricing or product information
Suspected fraudulent activity
Other situations affecting normal order processing
If an order is canceled, customers will receive a full refund through the original payment method.
Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and availability information displayed on our website are accurate.
However, product details may occasionally change due to updates or availability adjustments.
If you need additional product information before purchasing, please contact our customer service team.
5. Customer Responsibilities
When using Pensivel services, customers agree to:
Use the website only for lawful purposes.
Provide accurate personal and order information.
Follow Pensivel’s return and refund policies.
Keep returned products in their original and resalable condition when requesting a return.
Customers must not:
Interfere with website operation or security.
Submit illegal, harmful, misleading, or inappropriate content.
Abuse promotional activities or manipulate purchasing processes.
Use Pensivel services for unauthorized commercial purposes.
Customers may update marketing preferences or unsubscribe from promotional communications at any time.
6. Service Management and Policy Changes
Pensivel reserves the right to:
Update or modify these Terms when necessary.
Restrict or suspend accounts that violate these Terms.
Cancel orders that breach policies or create operational risks.
Any changes to these Terms will take effect 7 days after being published on our website.
We continuously work to provide:
Secure website operations
Accurate product information
Reliable order processing
Professional customer support
For assistance, please contact:
Email: service@pensivel.com
7. Intellectual Property and Liability
All content available on pensivel.com, including but not limited to:
Text
Images
Graphics
Logos
Website design
Other related materials
is owned by Pensivel or its authorized partners and is protected by applicable intellectual property laws.
Unauthorized copying, reproduction, distribution, or use of website content is prohibited.
Pensivel is not responsible for losses, delays, or service interruptions caused by:
Events beyond our reasonable control (force majeure)
Failures of third-party service providers
Improper product use or handling by customers
Customers are responsible for using products according to provided instructions and recommendations.
8. Governing Law
These Terms of Service and any separate agreements related to Pensivel services shall be governed by and interpreted according to the laws of Hong Kong (HK).
Any disputes arising from these Terms shall be resolved according to applicable Hong Kong legal procedures.
9. Contact Information
If you have any questions regarding these Terms of Service, please contact our customer support team:
Customer Service Email:
service@pensivel.com
Thank you for choosing Pensivel.
We appreciate your trust and are committed to providing a secure, reliable, and convenient shopping experience.