Shipping policy
At Pensivel, we are committed to providing a reliable and convenient delivery experience for every customer.
This Shipping Policy explains how we process orders, arrange shipments, and handle delivery-related matters. Please review the information below before placing your order.
1. Order Processing Time
Once your payment has been successfully confirmed, our team will begin preparing your order.
Orders are generally processed within 1-3 business days.
Processing time does not include weekends or public holidays.
After your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please ensure that your email address and shipping details are accurate so you can receive important order updates without delays.
2. Shipping Availability
Pensivel provides shipping services to customers across multiple countries and regions worldwide.
Available shipping methods will be displayed automatically during checkout based on your delivery address.
Please note that shipping availability may vary depending on:
Destination country or region
Logistics conditions
Local delivery requirements
3. Shipping Methods & Costs
We currently offer the following delivery options:
Standard Shipping
Shipping Fee: $5.99
Standard Shipping is an affordable delivery option designed for customers who prefer economical transportation.
Estimated Delivery Time: 15-20 days
Orders using Standard Shipping will be delivered through our trusted standard logistics partners.
Express Shipping
Shipping Fee: $15.99
Express Shipping provides a faster delivery option for customers who prefer priority transportation.
Orders placed with Express Shipping will receive faster logistics processing compared with standard delivery.
Free Standard Shipping Offer
Customers can enjoy free Standard Shipping when:
The merchandise value of the order reaches or exceeds $40
The free shipping threshold is calculated based on product value before taxes.
Please note:
Free shipping applies only to Standard Shipping.
Express Shipping remains available at the regular rate of $15.99.
4. Delivery Time Estimates
Delivery times provided by Pensivel are estimates and may vary depending on several factors, including:
Shipping destination
International customs procedures
Carrier transportation conditions
Seasonal order volumes
Although we work with reliable logistics providers, we cannot guarantee an exact delivery date.
Once your order has been shipped, you can track your package using the tracking number provided in your shipping confirmation email.
5. International Shipping Information
For international orders, customers should be aware of the following:
Import duties, taxes, and customs fees are the responsibility of the recipient.
Customers must provide a complete and accurate shipping address, including a valid contact phone number.
Additional shipping charges may apply if an order needs to be reshipped due to an incorrect or incomplete address provided by the customer.
Providing accurate delivery information helps ensure smoother and faster delivery.
6. Lost, Damaged, or Incorrect Orders
If you experience any shipping-related issues, please contact our customer service team as soon as possible.
Examples include:
Your package has not arrived within a reasonable timeframe after shipment.
Your parcel arrives damaged during transportation.
The product received does not match your original order.
Please contact us at:
Email:
service@pensivel.com
To help us resolve the issue efficiently, please provide:
Order number
Detailed description of the problem
Photos or supporting information (if applicable)
Our team will review your request and provide assistance as quickly as possible.
7. Updates to This Shipping Policy
Pensivel reserves the right to update or modify this Shipping Policy when necessary.
Any changes will be published on this page. Continued use of our website and services after updates are posted indicates your acceptance of the revised policy.
Thank you for choosing Pensivel.
We are dedicated to providing a secure ordering process and a dependable delivery experience for every customer.